See what is happening across every customer-facing location.
EchoPulse gives franchisors, retail groups and multi-location organisations one clear view of customer feedback, service issues and reputation performance across every store, branch, franchise, centre or site.
Reputation Firewall for Multi-location BrandsOnline reputation
Turn real happy customers into public 5-star reviews.
EchoPulse identifies customers who had an amazing experience and invites them, at the right moment, to leave a public review on the sites that matter most — Google, Yelp and TripAdvisor. Google is prioritised first, driving the ratings that shape first impressions and local search rankings.
Google Reviews
Yelp
TripAdvisor
Real-time recovery
Reach an unhappy customer before they go public.
The moment a customer has a bad experience, EchoPulse sends an immediate escalation to the branch manager or owner — with the customer's contact details, order information and full feedback attached. No digging, no delay. Just everything needed to make it right, fast.
Instant alert with full customer and transaction context.
Managers respond in real-time, closing the loop directly.
Issues resolved before they damage the wider brand.
Your brand is built in moments you cannot see.
Every day, customers are having experiences across your locations. Some create loyalty. Some create complaints. Some quietly damage the brand before head office knows there is a problem.
One clear system for every location.
EchoPulse brings those moments into one clear system. It collects customer feedback, shows performance by location, identifies issues, alerts the right manager and helps happy customers share their experience publicly.
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One view across every location.
Faster recovery of unhappy customers.
More consistent customer experiences.
Stronger local reputation.
Clearer accountability for managers and franchisees.
How it works
- 1
Ask customers for simple feedback.
- 2
Route positive experiences to review growth.
- 3
Escalate negative experiences for fast recovery.
- 4
Compare every location against the group.
- 5
Act on the themes that affect customer trust.
Built for every multi-location team.
Built for franchisors, retail groups, restaurant groups, service networks, healthcare groups, education groups and any organisation where customer experience happens across many locations.
See EchoPulse in action.
From feedback to reputation growth to service recovery — in one flow.
A customer receives a quick feedback survey as she leaves the store.
Frequently asked questions
Who is EchoPulse for?
EchoPulse is for franchisors, retail groups and multi-location organisations that need to manage customer experience across many stores, branches, centres, franchises or sites.
Is EchoPulse only for franchises?
No. EchoPulse is a strong fit for franchises, but it is also built for any multi-location organisation where customer experience is delivered locally and managed centrally.
What makes EchoPulse different from a survey tool?
A survey tool collects feedback. EchoPulse turns feedback into location-level visibility, benchmarking, reputation growth and service recovery action.